Customer Service Part II: Customer Service, Communicating

Customer Service Part II: Customer Service, Communicating
This course presents strategies for understanding customer problems, resolving conflict, and writing effective correspondence, instructions, and manuals.

HIGHLIGHTS Time: 4 hours Tuition: $95

OBJECTIVES:
  • Use the best words for getting the message across
  • Identify and speak to the customer's style of communication
  • Use questions to get more information about a problem
  • Handle conflict and angry customers
  • Write purposeful letters to customers
  • Write effective "bad news" letters
  • Write useful instructions and manuals
TOPICS
  • Getting Your Message Across
  • Using the Right Words
  • Matching the Customer's Style
  • Using Questions
  • Dealing with Angry Customers
  • Resolving Conflict
  • Writing Letters to Customers
  • Breaking Bad News in a Letter
  • Giving Written Instructions
  • Writing Helpful Manuals
Details
Price: $95.00
Options
Add to wish list

Send to friend

: *
: *
: *
Type the characters you see in the picture. (If you do not see any picture here, please enable images in your web browser options and refresh this page):


 

Customers who bought this product also bought

Customer feedback

Customer Reviews
There have been no reviews for this product.
Add your review here
: *
Product rating: *
: *
Maximum review length is 2000 characters
Type the characters you see in the picture. (If you do not see any picture here, please enable images in your web browser options and refresh this page):


 
Stay Informed
Auth Code Image