Customer Service Part I: Customer Service, Defining Service - Columbia

Customer Service Part I: Customer Service, Defining Service - Columbia
This course explains the concept of company-wide customer service and standards.
 
OBJECTIVES
  • Define "customers" and "service"
  • Gather repeat business
  • Get the entire company involved in good service
  • Create standards of customer service
  • Define a business's customer segments

TOPICS

  • Understanding "Customers" and "Service"
  • Bringing the Customer Back
  • Making the Mission a Priority
  • Getting Everyone Involved
  • Service from the Top Down
  • Creating Service Standards
  • Implementing Service Standards
  • Customer Segments
  • Segmenting Your Customers
Details
Price: $95.00
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